Here are some commonly asked questions from our customers;

How do I purchase my ticket?

You can either purchase your ticket online or by phone call.
For more details please check Terms & Conditions.
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How do I get my tickets?

Once your payment is received the tickets will be ready to be delivered 7-10 days before the departure date. Tickets can only be delivered to mailing addresses within Japan with a delivery fee of ¥500/US$3.
Alternatively for certain tickets pick up can be arranged at the airport designated counter.
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Can I request for my favourite(window) seat?

No, we are unable to assign specific seats to meet your request however it can be done on the day of departure at check-in. As 95% of all our tickets offered here being discounted airfares it does not allow for choosing of seat other than the departure day itself.
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What payments do you take?

We only take payments by bank transfer or by credit card or cash.<
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Can I accumulate mileage points to my mileage account with the ticket that I purchased?

YES. However the percentage of your mileage points are different depending on the ticket being purchased
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Can I travel with my pet?

Certainly. Reservation is not necessary and all you need is to present at the airport 30 minutes prior to departure and to complete the check-in precedure. Detailed information can be found here.
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Can I buy the Birthday Discount ticket through you?

Certainly. Here's how it works: You and up to three other people traveling with you can book domestic tickets to anywhere in Japan for ¥10000 to ¥12000($92 - $110) each way. You don't have to be a Japanese citizen and anyone can take advantage of these airfares as long as you have documentation proving your date of birth; a passport is sufficient.
- The flight has to depart within seven days of your birthday and must be reserved 4 weeks in advance.
- There are a few blackout dates during the summer but if you can't get the flight you want within a week of your birthday due to an airline blackout; you'll be offered another day to fly with the discount.
- When you book your tickets through us we will waive the surcharges.
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